Refund & Cancellation Policy
This policy explains how subscription cancellations, failed transactions, duplicate debits and refund requests are handled for GST Excel Mastery HRMS.
1. Subscription duration and cancellation
A subscription provides access for the billing duration selected at checkout after the payment is successfully verified and the renewal is recorded.
Unless checkout clearly states otherwise, a subscription is a one-time payment for the selected duration and does not automatically renew. You may choose not to purchase another period when the current period ends.
A cancellation request does not automatically create a refund. Refund eligibility is reviewed under this policy and applicable law.
2. Failed, pending and duplicate payments
If money is debited but the payment is not confirmed in HRMS, check the Company Subscription page and Payment History before attempting another payment. A bank debit notification alone does not confirm a successful subscription renewal.
If the same subscription payment is charged more than once, contact helpdesk@gstexcelmastery.in with the transaction date, amount and available payment references. Do not send passwords or full card details.
A verified duplicate charge or a payment collected in error will be reviewed for refund, subject to transaction verification and applicable law.
3. Refund requests
Refund requests for an unused or incorrectly purchased subscription may be submitted to helpdesk@gstexcelmastery.in. Include the account or company name, payment date, amount, Razorpay payment reference and reason for the request.
Each request is reviewed based on the transaction status, subscription activation and usage, the circumstances of the purchase, and applicable law. A refund is not guaranteed merely because a request is submitted.
Nothing in this policy is intended to remove a refund or consumer right that cannot legally be excluded.
4. Refund processing
If a refund is approved, it will normally be initiated through the original payment method where supported. The time required for the amount to appear depends on the payment provider, bank or payment instrument.
The service may request reasonable transaction information to verify a refund request. The decision and any status update will be communicated using the contact details available for the request.
5. Policy contact
For cancellation or refund requests, contact helpdesk@gstexcelmastery.in. Legal operator: Sanjeet Kumar Yadav, operating under the brand GST Excel Mastery. Business address: Mohali, Punjab 160055.